Registration
 How much does it cost to register?
 Registration is free.
How do I register?
Simply fill in the secure online application form.
How long does it take to register?
Once we have received your application form it will take approximately two working days to process.
I only want to register for the domestic/international service?
Simply register for the service and you can freely call locally and/or internationally with the same 4 digit access code.
Can I join world:link with only a mobile phone?
Yes, that's no problem.
How will I be contacted when my new service is ready to use?
We will email your welcome pack to you.
Is there a different form or procedure for corporate applications?
No, there isn't. Please use our regular application form.
Is my email address, credit card information, etc. safe with your company?
Online applications are processed on an SSL encrypted connection. We value your privacy, your account information will be stored securely and never given out to third parties.
Rates, Fees and Billing
Why is it so cheap?
world:link uses its large customer base to negotiate highly discounted rates from international carriers. And since world:link's services are marketed over the Internet and by word-of-mouth, there's no need for a large advertising budget. This allows us to pass the savings on to our customers.
Is there some kind of basic fee I have to pay?
No, there are no basic fees or monthly charges. So if, for example, you go away on holiday and do not make any calls for 8 weeks, you pay nothing.
I see the rate, but how much will I pay if I talk for 10 minutes?
It's simple to calculate. Just multiply the rate by the number of minutes you talk. There are no other charges at all. So if you talk for 10 minutes, your bill will be 10 times the rate. That's all.
What increments are calls charged in?
With world:link the minimum charge is for 1 minute. After that, calls are charged in 1-minute increments. The rate does not change, so if you call for 2 minutes, you pay 2 times the rate for that call.
Is there anything else I have to pay besides the rates for my calls?
No. You pay only for your calls - nothing else. If you don't call, you don't pay.
What are the rates for domestic calls?
Please select rates page from the menu above.
Do I receive a monthly statement? If so when?
If you make more than ¥2,000 worth of calls in a month you will receive a monthly statement approximately 3 weeks after the billing period. Statements usually arrive at the end of the month and cover the previous month's calls.
What currency will I be charged in? How much will the rate be in my currency?
All calls are charged to your credit card in Japanese yen. Your bank/credit card company then converts to the currency of your card, and they also set the exchange rate. world:link does not set any exchange rates. Your card will usually be charged on the 15th of the subsequent month of usage.
I don't have a credit card. Can I use world:link?
No, you cannot. We only accept payment by credit card.
Using world:link For International Calls
Can I use the service from anywhere in Japan?
Yes, world:link is available from anywhere in Japan.
How do I make an international call (once registered)?
Simply enter the 4-digit code provided in the welcome pack then enter the country code, area code and the number you wish to dial. Detailed dialing instruction will be provided in the registration pack.
What number do I actually use to access world:link (it says "00xx" on the website)?
The access number can vary depending on the type of service, so it isn't on the website. Your access number is included in the welcome pack that we mail to you when we finish registering your account.
Can I make international calls from my cellular phone?
Yes, you can.
Can I make international calls from my landline phone?
Yes, you can.
Using world:link For Domestic Calls From a Landline
Can I use the service from anywhere in Japan?
Yes, world:link is available from anywhere in Japan.
How do I make a domestic call (once registered)?
Simply enter the 4-digit code provided in the welcome pack and then the number you wish to dial.
Can I make a domestic call to a mobile phone in Japan? How much is it?
Yes. Please select our domestic rates page from the menu above.
Can I make domestic calls on my mobile phone in Japan?
Yes, you can, both to other cellphones and landlines.
Where can I get additional information about the service?
Please feel free to contact our customer service desk should you still have questions about the service.
Using world:link For Domestic Calls From a Keitai
Do I have to register my keitai with world:link 00XX in order to use this service?
If you have already registered your keitai for world:link's international service, you do not have to register it again. All keitai phones registered with world:link can automatically use the new service. If you do not know if your keitai is registered with world:link, simply try it. If the call goes through, it means you are registered.
Can I simply add "00XX" to all the numbers stored in my keitai memory?
Yes. Change all the stored numbers in your keitai so that 00XX is before each number. This way you won't have to remember to dial 00XX each time you make a call.
Will I get a separate bill from my keitai provider for the calls that I make through world:link 00XX?
No. You will not get billed by your provider for any calls you make through world:link. Of course you will still get your monthly fee from the keitai provider. Since you are not using your keitai provider's service, switch to the lowest plan available.
Can all keitai phones use the service?
No. This service can be used with NTT DoCoMo, SoftBank, AU and TUKA. PHS and prepaid phones cannot use the service.
Can I call to any number in Japan with the new service?
Yes. You can call all keitai phones, landlines, and PHS phones with the new service.
Will I get an itemised list of calls?
Yes. If your expenditure for the month is over 2,000 yen, you will receive a free itemised list of calls showing the date, time, length of call, destination number, and the charge. DoCoMo, SoftBank/Vodafone, AU and TUKA do not provide this without a charge. Companies will no longer have to provide a separate work keitai for their employees.
Other Services, MyLine, ISDN and YahooBB
Is world:link different from KDDI, etc?
Yes and no. Yes because... the major telephone companies in Japan have very high rates that only get cheaper at certain times. We offer low rates 24 hours a day so you can call anytime and save money. And no because... with world:link you dial directly in the same way as with those companies, and your call goes over fiber-optic cables, not over the internet.
I've already registered with KDDI (or NTT). Can I use world:link also?
Yes, you can use world:link. You don't have to change your registration with these other companies.
I have Myline service. Can I use world:link?
Yes, you can use world:link. You don't have to change your Myline service at all - you can just leave it as it is.
I have an ISDN (or ADSL) line. Can I use world:link?
Yes, you can use world:link. But for ISDN, when you register with us you must register both of your numbers if you have two, your main number and your 2nd number.
I have cable phone (from my cable TV company). Can I use world:link?
There are many different cable phone companies in Japan, but most of them work with world:link.
I have Yahoo!BB phone. Can I use world:link?
Yes, you can. You just enter the BB phone release code 0000 before your call.
General Questions
How is the sound quality?
All world:link calls are placed over fiber optic lines, ensuring perfect sound quality.
Can I use world:link with my cellular/mobile phone? What are the rates?
Yes, you can. View our cellular/mobile phone rate page by selecting 'international rates' from the menu above.
Can I send faxes with world:link? What are the rates?
Yes, you can. The rates are the same as for telephones.
Can I use my Japanese mobile phone in other countries with world:link?
No, you cannot.
Can I call toll-free numbers abroad?
Yes, you can call most toll-free numbers abroad, but you will be charged.
Can I use world:link from public telephones?
No, you cannot.
Can I get all the help and information I need in English?
Yes. If you have any questions, queries or problems simply call or email our customer help desk. The customer service call desk is open from 10-6 to take your calls and you can email us anytime.
How do I cancel my world:link service?
Just contact us through our website, or by phone, fax, email or mail.
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